Simple and Quick
It’s the ‘No fuss’ surveying system. We have distilled best marketing practices into a simple package so you don’t have to invent anything. We use the standard Net Promoter Score® system with one question and a comment box (so you can compare your score to others, and learn from customer feedback). Just add your company name and you are ready to go.
Use it anywhere
Customers find your survey from your Recommendi Code or a short web link. Using their smart phones, customers can get to the survey instantly just by shooting the bar-code. We provide a poster for you to print which you can put anywhere. Or they can type in only 12 or 13 characters on ANY browser using our recy.me short URL.
The survey is optimised for desktop and mobile devices.
Free Account Forever
Recommendi is free to use for the smallest companies. No credit-card needed in our standard service: You can collect up to 100 responses per month and use nearly all features.
If you have more responses, and more advanced needs we invite you to subscribe to our low-cost PREMIUM account – see ourpricing details here.
Improve your business
Recommendi provides you with two ways to improve your business: Real customer written feedback to help improve your business, and a single score (based on the Net Promoter Score) that helps you understand how you are improving. We provide simple charts and text feeds to help you track progress.
- Ready made survey pages for desktop and mobile browsers, pre-filled with best-practice questions from marketing experts
- Customisable: Make Recommendi your own by adding your logo and company name.
- Unique Recommendi Code (based on QR-Code) for you to use in artwork
- Ready made poster artwork for you to print and display in your window
- Unique recy.me short code and URL for you to share with customers on your web page, via Twitter or by email.
- Modify the survey and poster text as you require or change the language. (See examples in our gallery).
- Track your scores by week or month
- Show your customer comments by date or score
- Download comments and scores in a spreadsheet
- Segment your customers by group or identify them individually using email (PREMIUM only)
- Social Sharing: Recommendi provides built-in ways for customers to share their comments on Twitter or FaceBook (coming soon)
- Share all the comments using RSS feeds in real time (coming soon)
- Anti-fraud features to ensure data integrity.
Net Promoter Score®
The Net Promoter Score is the leading method of understanding customer loyalty. It’s an easy to understand metric that is used in many of the Fortune 500 companies, and was invented by Fred Reicheld of Bain, and SatMetrix. It has been out of the reach of small companies – until now. Recommendi is a robust method of collecting your customer loyalty scores and feedback.. More details here.