Every 1st day of the new month, Recommendi sends you an activity report for your account.

You get an alert on the number of survey pageviews, number of surveys completed, number of comments (with last three shown) and the Net Promoter Score for the month.

It’s free, included in the basic and premium accounts.

Recommendi Monthly Report (excerpt)

Recommendi for presenters: Speakers rarely get the feedback they would like from presentations at conferences. Using Recommendi they can quickly and easily add a code at the end of their Powerpoint to get comments from the audience.

I asked for a feedback on my 20 mins speech where I explained about NPS. The verbal feedback was very good. I asked people to submit through Recommendi and got a few responses out of 50 people which is not very high rate but I could only keep the slide with the feedback site on for a very short time period. Recommendi looks like a great service! (Dan, CZ)

Find out how to do it in this short presentation.

Adding URL and contact details to the survey confirmation page

The recy.me code you see on Recommendi is a short URL to aid people who wish to type in the address into a browser. “Recommend-me” – geddit?

Every Recommendi client is assigned a unique recy.me code containing 4 or 5 characters that redirect customers to the survey (also a unique Recommendi QR-Code as well). This means customers without barcode recognition on their smart-phones only have to type a maximum of 12 or 13 characters to get to a survey. This is important, as big fingers on small phones often make mistakes.

We looked at using one of the existing services like bit.ly but found they didn’t meet our needs. Amazingly, none of these services are geared toward using mobiles. They require a combination of Upper and lower case letters (example http://bit.ly/bdnVwx = www.Recommendi.com) which is not easy to a) remember and b) type correctly into a tiny keyboard. Lack of control of their system was another concern, and also the issue that users are not sure at what address they will reach.

So for that reason we designed our own URL shortener. We based it on Base32 using the work of Douglas Crockford, and used 4 or 5 characters in our code, which in theory gives us 32 million combinations. In practice, we found we had to be bit more careful and write a filter to remove certain codes. You can imagine that random combinations of letters and numbers can result in some pretty funny (and sometimes rude) words eg. “5hip” “f4rt” (well, you get the idea). But the several million left over is probably enough for our most aggressive current business projections.

You can also be sure that the only site you will reach with a recy.me/1234 click is a Recommendi.com survey, which we know will be safe for people and computers. You can try this real example here. http://recy.me/r51x

At some stage we may allow Recommendi “premium” clients to claim their own name in the recy.me code: example: recy.me/ajax.

In summary: The recy.me code is designed to be human-memorable, easy to type and safe to use. We hope you will use it widely.

Factfans: The .me part of the domain is Internet country code top-level domain (ccTLD) for Montenegro. (we’re based in the Netherlands, our servers are on Amazon EC2 in Ireland). The 5 digits? I remembered from my Cringely that 7 digits is the about the maximum that most people can remember.

[iframe http://www.recommendi.com/misc/NPS/EmoticonWallEntry.html 520px 1000px]

Recommendi helps small business owners get customer feedback from smart phones and other devices.

Recommendi was officially launched this week. You can read the English and Dutch press releases here:

• (Press Release: EN 30-09-10) Recommendi brings big company loyalty measurement to small/medium businesses
• (Press Release NL 27-10-10) Recommendi: Gratis tool om klantloyaliteit te meten voor MKB

Now you can add a Twitter “Tweet This” button and a Facebook “Like” button to your Recommendi survey (desktop and mobile versions). Your customers can go direct from “barcode” to “Like” on Facebook!

The buttons are activated on the survey when a customer votes 7, 8, 9 or 10 (ie they are a Promoter or Passive in Net Promoter® language). You also need to make some additions in your settings.

Go to Settings > My Account and add:

• Website
• Twitter Name (to show the Twitter button)
• website or Facebook page URL  (to show the Facebook button)

When the customer clicks on the Tweet button their comment is automatically inserted for editing, and includes your website in shortcode. Facebook “like” is attributed to your web address or Facebook name.

When you first start surveying, you might do a few test comments and scores to see if the system is working. Of course, if you leave them in the systrem they might distort your scores.

You can easily delete scores and comments from your datafile by going to Other Metrics > User Details (it is at the bottom of the page).

You can delete any record from this screen – just click on the Bin icon, and you will be asked if you really want to delete it. If so, you wil lbe shown “The delete function was successful”

We cleaned up a few little code glitches on the site today, and went live with our new poster format. Recommendi now produces a PDF version of the poster, which we think is worthy of putting in your shop window. The poster is automatically generated from the default text in the system. We suggest you add your company logo and modify the text to suit, even change the language if needed.

NL Nederlands versie

Print on some glossy stock and mount in your window. Don’t go smaller than A5 – as we have had problems reading the QR Code on some phones when it gets smaller than 2cm square.

The link to the PDF poster is on the "Settings Overview" Page. Download it and print it out.

We still keep the HTML version if you need to take elements out for other artwork.

Download a sample of the PDF here: RecommendiPosterv1-15_GoldDirectness

You can change the wording of the survey easily in Recommendi to provide localisation. Find it in “Settings > Survey Settings” Here is a suggested wording for German/Deutsch:

Translation EN – DE

You can try a test survey here:  recy.me/p1r6

Any feedback or alternative words? Please comment!

You can change the wording of the survey easily in Recommendi to provide localisation. Find it in “Settings > Survey Settings” Here is a suggested wording for dutch/Nederlands:

Translation EN – NL

You can try a test survey here:  recy.me/4p54

Any feedback or alternative words? Please comment!